Many people know these frustrations: you rearrange your schedule for a health care provider’s appointment. You be sure to’re on time. However your physician is not. You are caught ready and ready. Or it is advisable see a health care provider shortly, however it’s important to wait weeks to get in.
At UVA Well being, we get it. We do not like that this occurs to our sufferers. So we’re taking steps to make it higher. And we’d like your assist.
You may make a distinction by coming to appointments on time and giving us discover when you may’t make it. When a couple of sufferers are late and we work them in, we could go over their scheduled appointment occasions. It places us behind. That makes it tougher for us to start out our appointments later within the day on time.
And once we know you may’t come to an appointment, we’ve time to provide that appointment slot to another person who wants it.
That is the rationale behind our new late, no-show, and late cancellation coverage. It applies to all of our clinics throughout Virginia. It is a part of our bigger effort to ensure everybody can get an appointment after they want it, and never have to attend due to backups from late arrivals.
This is what it is advisable find out about our new coverage.
Late for an Appointment?
If you happen to’re late for an appointment, we’ll do our greatest to fit your needs in. But when we will not, we’ll reschedule your appointment.
Cannot Make Your Appointment?
We completely perceive issues come up. Simply tell us at the least 24 hours forward of time.
Below our coverage, if you happen to do not come to your appointment and do not tell us, we take into account it a no-show.
Must Reschedule an Appointment?
Let your clinic know at the least 24 hours upfront.
New affected person? After 2 no-shows for a primary appointment, we can’t reschedule you.
Already a affected person? When you’ve got 3 no-shows inside 1 12 months, we could dismiss you from the clinic.
A late cancellation is while you cancel with lower than 24 hours’ discover. We rely 2 late cancellations the identical as 1 no-show.
We all know issues occur. That is why we by no means rely late cancellations or no-shows for causes past your management.
We’ll Assist You Discover a Extra Handy Clinic
Possibly there’s one other UVA Well being location that works higher for you? If that’s the case, we’ll work with you to switch your care there. And you may all the time be welcome at UVA Well being while you want pressing or emergency care.
