Distinctive service is a DentaQuest differentiator. Whether or not educating members about their dental plan, optimizing the credentialing instrument for suppliers or serving to purchasers handle their plans, DentaQuest gives unparalleled customer support.
CRM Manufacturing Help Supervisor Jesus Jimenez oversees the crew accountable for creating and sustaining member, consumer and supplier net portals. Optimizing and constantly bettering these digital gateways is essential to making sure a stellar buyer expertise. Jimenez understands the significance of “delivering excellence,” considered one of DentaQuest’s 5 core values, and usually emphasizes it to his crew.
“Ship excellence means high quality to me, ensuring that the standard of our work meets or exceeds that which is predicted. The extra considerate we may be to construct and ship expertise for at present, whereas permitting for a straightforward integration and scalability tomorrow, is a key side of what I give attention to.”
Additionally impacting Jimenez’s work is the DentaQuest mission: to enhance the oral well being of all.
“The mission does have a optimistic affect on me. It implies that we’re bettering the oral well being for all communities and for folks of all ethnicities, backgrounds, genders and socioeconomic standing. And our Preventistry® focus actually resonates with me: offering the required care and well timed checkups so we may help stop critical dental points from occurring.
“Dwell our mission goes into every thing I do and the day by day selections I make for the CRM crew. I’m consistently fascinated about how the issues we’re implementing have an effect on our customers, members and suppliers. Questions my crew at all times asks to make sure we live the mission are, ‘What shall be their expertise? and Is it doable to enhance their expertise?’”
Jimenez acknowledges colleagues’ degree of dedication to the mission as a typical thread that winds via the group. This shared dedication evokes his loyalty to DentaQuest.
“I benefit from the folks I work with. The one true fixed for me at DentaQuest is that we’ve got superb individuals who work right here who really care concerning the firm, the mission, the values and at all times doing the appropriate factor. That is without doubt one of the important the explanation why I’ve been at DentaQuest for thus lengthy.”
He additionally attributes his 10 -year tenure to the various alternatives he’s needed to develop inside the group, in addition to the truth that he’s a part of a various and inclusive tradition. Jimenez started his DentaQuest profession as a service desk analyst after which took on extra progressively demanding roles.
“I’ve been given the alternatives to study, develop and check out new issues. Additionally, I worth the truth that we’ve got Worker Useful resource Teams (ERGs) that management helps. I really feel lucky to function chair of Adelante—the Hispanic ERG—and discover this place to be as equally as rewarding as my CRM supervisor’s position. DentaQuest acknowledges how essential range is and the way, collectively. we will have an important affect on our mission, the corporate and our stakeholders.”
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