For Supervisor of Dental Case Administration Gonzalo Perez “residing the DentaQuest mission” means nobody is left behind.
“My staff and I’ve to beat unthinkable obstacles to get our members what they want. This sort of ardour and dedication requires a particular mixture of empathy, perseverance and outdoors of the field pondering.”
That is no exaggeration. Perez and his case managers take placing our mission in motion to a complete new degree. From contacting the Salvation Military to search out shelter for a homeless member with end-stage renal illness to utilizing a bidirectional referral system to facilitate communication with members’ medical care groups, case managers spare no effort to assist these in want.
In so doing, staff members display not solely the invaluable advantages of medical-dental integration—an idea that’s not but adopted extensively inside well being care—but additionally how they’re advancing our future, certainly one of our 5 core values.
“After we attain out to members, the main focus could also be oral well being, however through the case administration course of, we inevitably come throughout main gaps in bodily or psychological well being and change into a referral supply. We continually talk with groups on the medical facet to help members.
“Dental case administration is without doubt one of the new frontiers in managed care and is rising by leaps and bounds. It’s turning into a differentiator and common factor in our bids to win new enterprise,” says Perez. “My staff sits on the crossroads of many traits in well being care, like medical-dental integration, addressing social determinants of well being and practising person-centered fashions of care. We apply a prevention-focused strategy to our work, striving to cut back or remove oral well being points earlier than they happen.”
Perez largely credit DentaQuest’s robust tradition of profession development, worker funding and ahead pondering for the chance to be a part of dental case administration, an rising development that delivers significant outcomes.
“We’re greater than a dental insurance coverage firm. We’re a driver for change and higher well being care, and I discover myself within the somewhat lucky place to guide our efforts on this space as we ship glorious case administration to our present members and put together for future development as an organization.”
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