Black Belt Academy: study, apply, succeed at offering buyer worth!

When Cisco invests in associate enablement, it intends to offer belongings to maximise profitability and productiveness. Actually, we now have seen this in apply with companions which have invested in Black Belt enablement within the following manner: 30% Black Belt licensed workers notice a ten% yr/yr common enhance in bookings all the best way to 50% worker certifications yielding a 26% common enhance in reserving versus friends [1]. We need to make sure that the Cisco associate’s practices create (and the professionals that occupy these practices) the most effective experiences, which can contribute to glorious buyer interactions. To this finish, Cisco companions use the Black Belt Academy to realize expertise and information to generate buyer alternatives.

The Cisco Black Belt Academy is a simplified enablement framework constructed to assist associate gross sales and engineers study Cisco’s aggressive benefit and the way Cisco options stack up in opposition to the competitors.

Some ask the distinction with different certifications akin to CCIE. CCIE (Cisco Licensed Internetwork Skilled) is one in every of many technical basis certifications. It certifies that the holder has expert-level information of networking throughout numerous architectures, whereas Black Belt supplies free the on-going gross sales/pre-sales, CX, Operations, and ongoing technical coaching on the newest Cisco Expertise. Collectively, Black Belt and Cisco technical basis certifications, like CCIE, are strategic to offering a constructive end-to-end buyer expertise.

This yr, there have been appreciable updates to the training maps for a lot of totally different roles (see desk under). As you may see, we cowl subjects from the C-suite to the assist and all roles in between. This role-based enablement method can profit anybody instantly contributing to nice buyer interactions.

Cisco’s Black Belt Academy framework has three phases of competency, to study, apply, and succeed by implementing these role-based journeys. Cisco locations a excessive concentrate on Apply (Stage 2) and Succeed (stage 3), since these show the best degree of licensed proficiency that clients have come to understand. Additionally, it helps a path to increased worth returns from further companions companies.

Cisco has prioritized Black Belt content material towards our clients’ greatest alternatives to energy hybrid work, safe operations, remodel their infrastructure (aligned to Unified Experiences), and reimagine purposes. We do that by offering options in hybrid work, hybrid cloud, SASE, safety, and full-stack observability.

We’ve got automated and positioned within the arms of Black Belt Academy individuals the flexibility to realize all the advantages in a self-paced format that features quiz completion. We’ve got additionally listened and created options to deal ID/SO necessities for completion of stage two necessities. Particularly, an ideal  pitch video, proof of idea, or high-level design can obtain stage completion.

One other space the place we now have listened and delivered an answer to companions is within the space of reporting. Now, all associate exercise with Black Belt Academy might be considered inside PXP (or generally with help from their PAM). Since all information is linked in PXP, companions may also obtain suggestions on maximizing the Black Belt Academy to assist their future progress objectives.

Via the Black Belt Hub, it’s also possible to see motivational applications, akin to Shogun, examination vouchers, or creatively take into consideration combining Black Belt Academy with different actions. Uncover how one associate mixed Black Belt and giving again to their neighborhood to create ardour and motivation.

Common info might be discovered on our public cisco.com web site for the Black Belt Academy. Present Cisco companions can discover deeper particulars by going to SalesConnect and logging in to the Black Belt Hub.

We’re excited by the milestones we’re working towards to empower companions by totally automating and integrating our shared worth chains that may result in increased buyer satisfaction and loyalty, keep tuned!

We’d love to listen to what you assume. Ask a Query, Remark Beneath, and Keep Related with #CiscoPartners on social!

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1 Cisco Black Belt Knowledge Academy information evaluation, for Q2’FY22-Q2FY23

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